Contact Us
We're here to help. Reach out to us through any of the channels below.
Registered Office
Plot 785, CAD Zone B03, Wuye District, Abuja
Monday to Friday, 09:00–17:00 (West Africa Time), excluding Nigerian public holidays
Customer Care
Available 24×7 through the Help section of the mobile app
Response targets: Acknowledgement within 1 business day; resolution target 14 business days
Consumer Protection
Internal Consumer Protection Officer (CPO) — appointed in accordance with the CBN Consumer Protection Framework. The CPO may be contacted in writing at the registered office, marked "For the attention of the Consumer Protection Officer".
Data Protection Officer
Data Protection Officer (DPO) — reachable at the registered office, by email at calistus@valuepaymfb.com (mark "For the attention of the DPO").
Whistleblower Channel
Confidential reporting channel for staff, customers, vendors, and the public to report suspected fraud, financial crime, breach of policy, or other misconduct. Reports may be made anonymously.
Send us a message
Fill out the form below and we will get back to you as soon as possible.
Regulators
If you are not satisfied with our response, you may escalate to any of the following regulatory bodies.
Central Bank of Nigeria (CBN)
cpd@cbn.gov.ng
Nigeria Deposit Insurance Corporation (NDIC)
Nigeria Data Protection Commission (NDPC)
Economic and Financial Crimes Commission (EFCC)
Nigerian Financial Intelligence Unit (NFIU)
Federal Competition and Consumer Protection Commission (FCCPC)
ValuePay Microfinance Bank Limited has received Approval-in-Principle from the Central Bank of Nigeria (ref. FPR/LAD/CON/MFB/015/047 dated 17 March 2026). The Bank shall not commence banking business until the grant of a final licence.